Privacy Policy

INTRODUCTION

SAY I DO TO THE HOUSE values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

INFORMATION WE COLLECT

At SAY I DO TO THE HOUSE, LLC, we collect details, images, and other information you share with us or that we gather when you use our services. This may occur when you fill out forms on our website, create an account, request a home valuation or cash offer, communicate with us through email, text, phone, direct message, or other channels, or respond to surveys we provide.

The types of personal information you may provide or we may collect include:

Your name, mailing address, phone number, and email address
Login credentials for your account with us (if applicable)
Photos and/or videos of your property (including any embedded file information)
Details regarding your home purchase or sale
Properties you view or inquire about through our services, along with any feedback you share about them
Public reviews or comments you post on our platforms or related social media accounts
Government-issued identification, such as a driver’s license or state ID
Real estate documents, such as offer letters
Financial information relevant to purchasing a home
Citizenship or residency status (for tax purposes)
Marital status (for tax purposes)

If you submit property photos or conduct a virtual home walkthrough with us, we ask that you avoid including images or video that show people or contain sensitive personal information.

INFORMATION WE COLLECT WHEN YOU CONTACT US

When you communicate with SAY I DO TO THE HOUSE, LLC by phone or through video calls, we may monitor or record the conversation for training, quality assurance, and service improvement purposes.

Our customer care team may also enter certain details you provide during the conversation into our secure systems. This helps us maintain accurate records, ensure consistency in how we assist you, and provide a smooth, continuous experience across all your interactions with our company. Data will not be shared with third parties for marketing or promotional purposes.

INFORMATION WE COLLECT FROM PARTNERS, SERVICE PROVIDERS, AND AFFILIATED BUSINESSES

At SAY I DO TO THE HOUSE, LLC, we may receive information about you from trusted partners, service providers, and affiliated businesses to help us deliver our services and related offerings. These may include home financing, title and escrow services, builder and agent partnership programs, or connecting you with other buyers, brokers, or listing agents when we are unable to directly purchase your home.

The information we may gather from these sources can include:

MLS data about your property or properties you are interested in purchasing
Prequalification letters from mortgage lenders or financial institutions
Purchase or construction agreements related to your home transaction
Identity verification results and any related security scores used for granting access to properties
Updates from builders regarding the completion status of a new home
Condition and repair details about a property you own or are selling
Closing, move-in, and financing timelines when facilitating trade-in style transactions
Insurance needs assessments to determine if homeowners coverage may be required
Engagement metrics from your interactions with our website, advertisements, or social media content, such as clicks, scroll activity, or other browsing behavior

In certain cases, our service providers may collect and process this information on our behalf.

INFORMATION WE COLLECT FROM PUBLIC SOURCES

Some of the details needed to assist you in buying or selling your home are publicly available through sources such as government agencies, property records, and other open databases. SAY I DO TO THE HOUSE, LLC may gather information from these sources to save you the time and effort of locating it yourself.

Examples of information we may obtain from public records include:

Property tax assessment details
School district boundaries and nearby public transit options
Deed information, including ownership, address, liens, encumbrances, and title records
Recent sale prices of comparable properties in your area
The number of bedrooms, bathrooms, and other key property features
Access to amenities such as beaches, docks, parking structures, or other community features
Natural hazard zones, including flood, earthquake, or other factors that could affect property value
Building permits issued for renovations, additions, or structural changes
Finished and unfinished square footage of the home
The year the property was built

By compiling this information, we aim to create a more complete picture of your home and its market position, allowing us to better guide your real estate decisions.

HOW WE USE THIS INFORMATION

DELIVERING AND TAILORING SERVICES

The information we collect helps us provide you with the services you request and customize them to fit your unique situation. This can include presenting you with selling or buying options that are most relevant to your needs, as well as offering resources to support your real estate goals.

In situations where our direct offer isn’t the most beneficial option for you, and with your consent, we may share details about your property with carefully vetted buyers who could present stronger terms or higher purchase prices. These may include reputable investment groups or individual buyers.

To continue improving our services, we also leverage innovative technology — such as artificial intelligence (AI) and machine learning (ML) — to analyze data, refine our processes, and create a more personalized experience for our clients.

We outline later in this Privacy Policy the different ways you can control how certain types of your information are processed and how you can update your preferences at any time.

UNDERSTANDING THE HOME YOU WANT TO SELL OR BUY

If you’re looking to sell, we use the details you provide - along with information we gather about your property, such as photos, videos, and descriptive data - to evaluate your home and deliver the services you’ve requested. This helps us present your property effectively to potential buyers and match it with the right opportunities.

If you’re looking to buy, we may review the information you share about your ideal home, including properties or listings you’ve shown interest in, to connect you with homes that align with your preferences. Our goal is to use what we know about your needs to help you find the right property as efficiently as possible.

TO DO MARKET RESEARCH

At SAY I DO TO THE HOUSE, LLC, we’re committed to continuously enhancing how we serve our clients. We regularly evaluate every stage of the buying and selling process to identify ways to make it more efficient, transparent, and enjoyable.

This may include working with trusted partner companies to conduct voluntary surveys, where participants can share feedback and suggestions for improvement. We also review and analyze information collected through our services — along with insights from client conversations — to identify patterns and trends. These findings guide the updates we make, helping us refine our approach and better meet the needs of the people we serve.